The company sees AI as value-accretive, helping to reduce costs while opening new opportunities. This strategic potential is the reason behind its significant investment in AI.

“AI is going to be value accreative for us. You know on one hand AI helps us to optimize the cost on the other hand it opens a lot of new opportunities and frontiers for us. So that's where we have taken a big bet on AI.”

— Gurmeet Chahal, CEO & Executive Director

“The company is taking a three-fold "lens" approach to AI, with the first focused on industry-specific solutions—such as AI for insurance, banking, and healthcare.”

“Uh the approach we are taking is a three-fold approach. Uh I call it the three lens approach. Lens number one is the lens of industry. So we will have AI for insurance, AI for banking, AI for Healthcare..”

— Gurmeet Chahal, CEO & Executive Director

The second lens focuses on processes, applying AI to areas like customer care, HRO, F&A, and software development.

“The lens number two is the lens of the process. So AI for customer care, AI for HRO, AI for FNA, you know, AI for software development.”

— Gurmeet Chahal, CEO & Executive Director

The third lens targets personas, developing AI solutions for roles like CIO, CTO, and CFO—guiding the company's investment strategy.

“Third is which is most interesting is the persona lens. So AI for CIO, AI for CTO, AI for CFO. So that's how we are making investments.”

— Gurmeet Chahal, CEO & Executive Director

The company is targeting 16–17% margins, as stated in its Q4 commentary. While exiting non-core businesses, margins may dip temporarily over the next one or two quarters.

“So we are looking at 16 to 17% margin eventually as we stated in our Q4 uh you know commentary. We are also looking at optimizing our portfolio. So we are you know getting out of some noncore uh business and as a result one or two quarters we expect the margin to be dipping..”

— Gurmeet Chahal, CEO & Executive Director

Currently, 70% of business comes from BPM and 30% from tech, data, and AI—with a goal to raise the latter to 40%. The company also aims to grow international revenue from 40% to 50%, aligning investments and portfolio changes accordingly.

“70% of our business comes from BPM 30% comes from technology data and AI we want that 30% % to be 40%. Secondly, we want our international revenues to grow from currently 40% to 50%. Okay. So the investments that we are making and the portfolio optimization is aligned to this direction.”

— Gurmeet Chahal, CEO & Executive Director

The company has developed an agentic AI solution called Cubody, which works alongside human agents to improve efficiency.

“We have developed our own agent agentic AI solution called Cubody which is coexisting with our human agent. So it has made it more efficient.”

— Gurmeet Chahal, CEO & Executive Director